Support

Need help?
Ask the developer.

Email for direct help or private details. Use GitHub Issues to report a bug, request an improvement, or follow an existing report.

Email supportsupport@apptrust.appBest for direct help and details you do not want to post publicly GitHub IssuesOpen or follow an issueBest for reproducible bugs, feature requests, and public progress

Quick help

Start with the common fixes

An app is not listed

Rescan first. If the app is outside the main Applications folder, add its parent folder under App Locations in Settings and grant access.

An action will not start

Quit the target app completely. If macOS asks for App Management or folder access, allow it and try the action again.

An app cannot be changed

System apps cannot be archived. Apps labeled Protected cannot be optimized yet because App Archiver is waiting for Apple to grant the required permission. You can create a backup and keep the installed copy.

Backup Storage is unavailable

Reconnect the drive and rescan. If the location is still unavailable, select the same Backup Storage folder again in Settings. The backup files remain on the drive.

Report a problem

Tell me what happened

You can open an issue on GitHub or emailsupport@apptrust.app.

Include these details

Your App Archiver and macOS versions
The app and action you were working with
The exact error message
The shortest steps that reproduce the problem

GitHub issues are public. Use email for private information and do not attach app bundles or backups.

Product questionsRead the FAQModes, backups, restoration, limits, and privacy Your dataPrivacy policyHow the Mac app and website handle information

Need help?Ask the developer.